HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Business Days are Monday - Friday. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days. 

We stock some popular sizes, produced much more quickly. 

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping. 

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

CAN I SHIP TO CANADA, INTERNATIONAL, APO or FPO ADDRESSES?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details HERE

WHEN WILL I RECEIVE MY ORDER?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

HOW ARE YOUR FRAMES SHIPPED?

We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.

RETURNS AND REFUNDS

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. A replacement print can only be issued once we have been provided with clear pictures of the damaged print and the packaging in which it arrived. If the package arrived with visible external damage, please include clear images of all damage to the packaging along with images of any damage to the print or prints.

For a refund or replacement, please contact support@eyeignite.com

CAN I CANCEL MY ORDER?

Unless your order has already gone into production you can cancel it.

Please contact support@eyeignite.com  as soon as possible if you need to cancel your order.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.

WHO MAKES YOUR PRINTS?

My prints are produces by Bay Photo, a professional print lab known for their high-quality printing services.

You can find out more about them here: https://www.eyeignite.com/faq-bay-photo-new

HOW CAN I KEEP UP WITH YOUR NEW WORK?

I would love for you to be the first to know about any new work! An easy way to stay in the loop, is by signing up for my newsletter at the bottom of this page (Coming Soon) or to follow me on Instagram as I am frequently posting about new work!